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Exceeding Customer Expectations

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Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? At The Business Lunch, Brad Worthley, Brad Worthley International entertained members with great stories and examples of businesses that step out of the box and find ways to “Wow” the customer. Check out this video of key takeaways from his presentation on January 22, 2015.

 

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